Frequently Asked Questions

General Questions

What is the best way to take liquid herbal extracts / tinctures?

Always follow the use instructions on the bottle. Generally you can take them right on the tongue or in liquid like water, juice, or tea. You can also add the drops under the tongue for quicker absorption. Herbal extracts and tinctures are best taken between meals.

Do you accommodate custom orders?

We only provide custom formulas for clients working one-on-one with an herbalist. We do not provide custom formulas on request.

I am pregnant and/or nursing. Can you tell me which herbs I can have?

We are not legally allowed to provide health advice so please always check with your primary health provider. However, we encourage you to book a consultation for further information.

What is the proper dosage for children?

Follow the dosage recommendations on the product label as far as the frequency, or how many times a day the herbs should be given, using the dosage amounts given below. For example, if an adult dose is 1 cup of tea or 2 droppersful of tincture 3 times a day, the recommended dose for a 2 year old would be 2 teaspoons of tea or 10 drops of tincture 3 times a day.


When the adult (age 12 and over) dose is 1 cup (8 oz.) of tea, the following is recommended for children:

Age -- Dosage

  • Younger than 2 years -- 1/2 to 1 teaspoon

  • 2 to 4 years -- 2 teaspoons

  • 4 to 7 years -- 1 tablespoon

  • 7 to 11 years -- 2 tablespoons


When the adult dose is 2 droppersful (60 drops), the following is recommended for children:

Age -- Dosage

  • Younger than 3 months -- 2 drops

  • 3 to 6 months -- 3 drops

  • 6 to 9 months -- 4 drops

  • 9 to 12 months -- 5 drops

  • 12 to 18 months -- 7 drops

  • 18 to 24 months -- 8 drops

  • 2 to 3 years -- 10 drops

  • 3 to 4 years -- 12 drops

  • 4 to 6 years -- 15 drops

  • 6 to 9 years -- 24 drops

  • 9 to 12 years -- 30 drops

Other ways to determine dosage:

Young's Rule - Add 12 to the child's age. Divide the child's age by this total. Example: dosage for a 4 year old: 4 divided by 16 (4+12) = .25, or 1/4 of the adult dosage.

Cowling's Rule - Divide the number of the child's next birthday by 24. Example: dosage for a child who is 3, turning 4 would be: 4 divided by 24 = .16, or 1/6 of the adult dosage.

Reference used: “Herbal Remedies for Children's Health” by Rosemary Gladstar

Can I give your products to my pets?

All of our products are specifically developed for human use

Can I use your products everyday?

This varies by the product. See the individual product label for specific use instructions and cautions.

Some products state “Not for long term use”, what is considered long term?

It is recommended, for those products marked “Not for long term use”, that you take a 1-2 week break every 6-8 weeks.

How many extracts can be taken at once?

There is no set in stone rule. We generally suggest 5 single extracts/tinctures together or 3 compounds. This is partly to help focus your herb use on key areas of concern.

Product Questions

What is the shelf-life of Verbal Roots products?

Most herbal tinctures will last around 4 years and tinctures. Slaves, balms, oils up to 1 year. Teas, loose, and powdered herbs 6 months to a year. Specifics for individual products can be found on the bottle, either stamped on the bottom or written along the edge of the label.

How should I store my products?

Our products are self-preserving and do not require refrigeration unless otherwise noted on the bottle. They can be stored at room temperate, out of direct light, and away from direct sources of heat like your oven and stove.

Are your ingredients GMO free?

Yes, all Verbal Roots ingredients and products are non-GMO.

Please explain your herb/menstruum ratio?

The herb to menstruum ratio is the weight of herb (in grams) to the volume of menstruum or solvent system (in mL) used to extract the herb. A 1:5 extract, for example, is 1 gram of herb extracted in 5 mL of menstruum.

What are your capsules made out of?

Our vegan capsules are made from a naturally-fermented, vegetable-derived polysaccharide (no gelatin).

Is your alcohol organic?

Yes, it is certified organic derived from sugarcane

How much alcohol is in an extract / tincture?

The amount of alcohol in individual liquid extracts can vary from 20% to 90% depending on the herb being extracted and its content of alcohol and water-soluble constituents.

What kind of oil do you use in your topical oils?

All of our oils used are certified organic, cold pressed, and minimally processed. Depending on the product we use extra virgin olive, avocado, coconut, and almond.

Order & Shipping Questions

What is your return/refund policy?

We do not accept returns and we do not refund orders that have been shipped. All of our products are handmade and health oriented, thus we are unable to re-sell any item that is returned. However, please feel free to contact us if there is any issues with your order

What if my item is damaged, defective, or incorrect?

If you find a problem with your order please contact us as quickly as possible, we can find a reasonable solution together.

What forms of payment do you accept?

We accept the following methods of payment:

  • Bitcoin

  • Paypal

  • Venmo

  • Etsy Gift Card

  • Major Credit Cards (through direct checkout)

Payment is due at time of the order. After 48 hours if we haven't received payment without communication we will cancel the sale and leave appropriate feedback if necessary.

Can I change/cancel my order?

Once an order has been placed, we can’t edit the items ordered on our side of the system. We can, however, cancel and refund your order if it has not already been shipped. Please email us via with your name and order confirmation number and we will refund you within three business days unless it has been shipped. Shipped orders cannot be refunded.

What are your shipping methods?

We ship all of our domestic packages through the United States Postal Service with a tracking number (Delivery Confirmation). We do our best to minimize our environmental impact by using repurposed or recycled packaging materials as much as possible, and encourage you to do the same when you receive your order.

How long before my order ships?

Please allow 7-10 days for your order to be processed and prepared for shipment. As soon as we create the label for your order, you will receive an email with tracking information. It often takes USPS 24 hours to show you accurate tracking information on their website. You can expect your package to be at your doorstep within 3-5 days after your tracking information has been sent.

Do you ship outside of the United States?

All products shipped internationally are shipped USPS, UPS, or FEDEX (whichever is most cost efficient) with a tracking number and delivery confirmation

International customers, please be aware of certain risks that are out of our control. There is a chance you will have to pay additional fees, duties, or taxes to your customs department before they will release your package to you. We do insure all packages, and can replace them if they are lost, but we can not be responsible for duties and fees. The stated value on the outside of the box will be the merchandise value, plus the value of the postage. If you have any questions about this, please let us know.

Where is my tracking number / order?

For all shipped packages, we’ll email you a tracking number. To change the address or learn where your order is you can contact USPS via 1-800-222-1811 or online.